I need some help with my Google account and have no idea where to turn. (X-post /r/google)

I need some help with my Google account and have no idea where to turn. (X-post /r/google)


I need some help with my Google account and have no idea where to turn. (X-post /r/google)

Posted: 19 May 2016 09:47 AM PDT

So, I had my laptop stolen a few weeks ago and as part of the process of protecting my information I changed the password to my Google account. I had activated 2-step authorization for my account, so after changing the password a code was sent to my phone...which is where I realized the problem. Stupidly, I had the code sent to my phone which is using Hangouts as the default messenger and since the password for the account is now different Hangouts will not update to show newly received messages, meaning I cannot receive my 2-step authorization code.

Since then I have attempted to make use of the online account recovery form to no avail. The first time I tried Google sent an email to my associated recovery email with the following text:

Dear Google User,

Our records show that you were able to sign in to [my email]@gmail.com. Because you've activated 2-step verification to protect your account, some applications require the security step of an application-specific password (instead of your personal password) when you sign in. Examples include email clients like Outlook and Thunderbird, installed chat clients like Google Talk, and smartphone apps like Gmail and Google Calendar. For steps and tips, please see our "Sign in using application-specific passwords" article on our Help Center.

If you're interested in changing your 2-step verification settings, please see our easy "About 2-Step Verification" page. If you're still having trouble accessing your account, please reply to this message and we'll be happy to assist you.

Sincerely, The Google Accounts Team

I replied to the message as indicated since I was still unable to receive my authorization code, but never received any type of response. I have since then tried the account recovery form 3 more times, only to be told that, "Unfortunately, based on the information you provided, we were unable to verify that you own [my email]@gmail.com". The message includes links encouraging me to fill out the same account recovery form that I have tried repeatedly, which is not helping me in the slightest. I have tried looking for an appropriate phone number to call, but anytime I find one that seems like it should work, I am greeted with an automated message encouraging me to make use of the online methods of account support (i.e. filling out the account recovery form...again).

Has anyone had this problem, and if so how did you resolve it? I've been a huge fan of Google services in the past, but the shitty support is driving me insane. I am unable to access my Gmail, Google Drive, Google Play Music, and all other forms of Google services. Perhaps the most frustrating is that since I merged my Sprint number with a Google Voice number a few years ago, I have been unable to receive incoming texts for weeks.

I'm in desperate need of help, and every method I have tried to solve the issue has been fruitless.

TL;DR: Locked out of Google account and can't get it back. Google's customer support is shit and I have not had access to all of my Google services for weeks. Need help.

Update:I have used the instructions found here to test SMS on my phone and I am able to receive SMS and MMS messages. Anyone know why I'm not receiving the verification codes from Google?

submitted by /u/TeddyPicker
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Google now thinks it's offline while on full 3/4G

Posted: 19 May 2016 09:05 AM PDT

I'm using an LG V10 running on lollipop. Whenever I use the "OK Google" detection it says I'm offline even tho I aren't. It's been like this from the start. Any ideas how to fix it?

submitted by /u/Sceme
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New To Android - Battery Life Questions

Posted: 19 May 2016 09:22 AM PDT

I got the Droid Turbo 2 (verizon) with the idea of good battery life in mind. So far, it has only been "okay" battery life; definitely not the 48 hours promised in the advertising department. It's an overall good phone though, so I'm happy to work with that flaw.

My question is, since I'm new to android I don't know this, are there any small ways to improve battery life? I am on Marshmallow, so there is doze working in the background. As far as push notifications go, what do I change? Also, what android bloatware can I disable for better battery life.

Any comments are much appreciated!

submitted by /u/deltapilot97
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Battery Problems on HTC One M8

Posted: 19 May 2016 12:21 PM PDT

So I ordered a refurbished HTC One M8 off of Amazon, and it came today. I opened it up, plugged it in, and set up my accounts. I then noticed that it was charging really slowly, maybe 1% every 15-30 min. I called HTC, and they said to put it in safe mode. I did, and then it started losing charge while plugged in on safe mode. I called HTC again, and they said to factory reset the phone. I did this twice, and it did not help. On battery settings, the android system is taking up 76% of battery. Help?

submitted by /u/banolath
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Max bluetooth volume when connected to certain device

Posted: 19 May 2016 06:18 AM PDT

Is there anyway to do this without tasker? I want the volume to go to max when connected to my car since i use that for the volume

submitted by /u/aford89
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Use tablet without touchscreen.

Posted: 19 May 2016 09:39 AM PDT

Hi, I have a asus memo pad and have broken the touchscreen, I can still see the screen just cant touch anything on it. I was wondering if it was possible to access the device (use it) without buying anything. I don't have USB Debugging enabled. IMPORTANT: I basically know nothing about this sort of stuff so explain it to me like i'm 5.

submitted by /u/Willtree8
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Broken touchscreen, how to control my locked phone using a mouse ?

Posted: 19 May 2016 05:46 AM PDT

Hello, My Oneplus One's touch screen is broken, but the lcd works fine. I have controlled my phone with a mouse before (using the appropriate adapter), however, it only worked after I unlocked the phone. Now that the touchscreen doesn't work, my phone is locked and on airplane mode, and wont recognize my mouse. Any ideas on what I could do ? Thanks for any help.

submitted by /u/l_bdcdb
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Now that Google has announced support for Vulkan graphics in Android N, what does it mean for phones like Samsung Galaxy S7 with this support built in?

Posted: 19 May 2016 12:27 AM PDT

Will it make games run faster? Or will we see a system-wide improvement?

Edit: added word

submitted by /u/nafis78
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How can I find all apps currently listed as available for pre-register?

Posted: 19 May 2016 09:15 AM PDT

I love the idea of app developers listing their apps early and letting users pre-register for them. I would love to occasionally take a look at all apps available for pre-registration, but I can't seem to find how.

At one point a couple weeks ago, one of the banner ads at the top of the play store had a link to an game's pre-registration, and via that I was able to list multiple games available for pre-registration, but I lost that link unfortunately.

Is this even possible?

submitted by /u/dschneider
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Pixel C running Android N beta won't boot after latest update!

Posted: 19 May 2016 02:59 PM PDT

So after receiving the latest I/O update on my Pixel C it won't boot. Stranger yet the recovery menu appears to be empty (so there's no option in there for a factory reset). To make matters even worse since the update was offered OTA and this isn't a device I dev on I don't appear to have any computers authorized for USB debugging so I can't even see what's going on when it attempts to boot :_|

What options do I have left? I can't seem to use adb to flash anything because I don't have any authorized device. The Android N beta appears to not ship with Recovery mode tools (or my device had some error that prevented them from being correctly installed). Am I contacting google support and shipping this tablet back to them? Thanks in advance for the help!

submitted by /u/darthbator
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Urgent help needed! Can't sign in on new phone so I can't install Authenticator!

Posted: 19 May 2016 08:59 AM PDT

I'm setting up my new phone and I have 2-step verification on my account. I'm trying to sign in to the Play Store to install Authenticator, but I can't because I don't have any way to get my sign in code! What the hell do I do?!

Edit: I don't have backup codes, but I did setup a backup phone. When I click "Try another way to sign in" it doesn't show any backup options, though.

submitted by /u/goodtimes50
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How high can I set my charging current?

Posted: 19 May 2016 11:05 AM PDT

I recently installed Synapse so that I could control the battery charging on my kernel, because my charging was very slow on the Main AC charger.

I am new to adjusting these settings, so I only increased my current to 2000mA.

What is the highest limit? My phone is not hot/warm at this setting.

I have an S4 i9500; running Ressurection Remix and Light Weight Kernel.

submitted by /u/piezcheez
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Is there a way to save all my SMS ? Export them on a hard drive or online.

Posted: 18 May 2016 10:20 PM PDT

Hi everyone ! I'm on Android 6.0.1 and I would like to save a copy of my messages, especially a 5000-message conversation. Is there a way to do it ?

Thanks a lot.

submitted by /u/Sorsappy
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Help I've tried rooting my phone and now I'm stuck in a bootloop

Posted: 19 May 2016 02:34 PM PDT

I've also tried volUp+home+power and nothing has happened, volDown+home+power just restarts the phone and goes back into the boot loop

submitted by /u/Braber02
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Help with double notifications

Posted: 19 May 2016 02:29 PM PDT

So installed good lock on my galaxy s7 edge but now I get these two notications for WiFi calling can someone help me take them.off ? Or at least the duplicate thanks http://imgur.com/IBqMCRc

submitted by /u/Chrispy_Pan
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tethering with unlimited data

Posted: 19 May 2016 02:14 PM PDT

so recently i've gotten the at&t unlimited data plan which also happens to not support tethering

however, i would like to tether my phone to my computer while using data

i have no tethering apps as of right now because i didnt want to get into that without knowing what i was doing

i don't use more than 10 GB a month

have: samsung galaxy s5 active (not rooted)

also: before i got the plan i only tethered data to my computer when i was playing multiplayer online games. i used wifi for browsing the internet, listening to music, watching youtube and any other stuff that doesnt require a good connection

so, how can i tether data to my computer with an unlimited data plan from at&t

submitted by /u/a_bad_rash
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What's the fastest way to use data?

Posted: 19 May 2016 02:08 PM PDT

So my friend bet me that I couldn't use 200gb in one month, so what's the fastest way to use it up? (I'm already at 68gb at 11 days without even trying)

submitted by /u/Goodguystalker
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Possible to use a tablet to copy photos from a smartphone without internet?

Posted: 19 May 2016 08:07 AM PDT

LG G5 service is disabled?

Posted: 19 May 2016 02:01 PM PDT

Checked the basics that were wrong with the old G3 and G4. I suspect it might be SIM related but I cannot send or receive texts and calls and my data does not work.

Swiping down the status bar leaves me with a no service and sometimes service disabled messaged below. I can provide pictures of anything if needed.

Edit: provider is AT&T.

submitted by /u/Geneceyed
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Can't get through hotel Wi-Fi login form on Android TV stick? On both Chrome and Browser...

Posted: 19 May 2016 10:08 AM PDT

I'm at a Marriot hotel whereby Wi-Fi access is controlled via a guest login page that pops up when you connect to the open network. My iPhone, MacBook, and Windows laptop all load the page successfully and allow me access when I input my room number and surname. However, I have an HDMI android stick plugged into the TV, and when I enter my same login details in browser on that, it just takes me to a blank page (The address is "10.10.48.7/auth/pms.php"). Usually when I log onto wifi from this Android stick, even if I have to navigate through a splash page, it connects as normal.

I've tried this in both chrome, and also the inbuilt browser app that came with my android installation. Both of them deliver the same result. Does anyone know what could cause the router (or whatever is controlling guest Wi-Fi access in the hotel) to take me to this blank screen instead of the usual Marriot homepage when connected…?

I'm well aware that connecting to hotel Wi-Fi via the splash pages is a bit of a fine art, especially when trying to connect from any device that isn't a standard smart phone or laptop… Does it maybe have something to do with the Rueter only allowing certain types of device, and if so is there any way I can "spoof" and if so is there any way I can "spoof" my android stick into displaying its device type differently?

submitted by /u/peanutismint
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LG G4 Google Play Music Issues.

Posted: 19 May 2016 05:08 AM PDT

Hello! I've been having a problem with GPM on my G4 running 6.0 stock non roooted, whenever I go to restart a song or skip to a other point in a song, I get and error saying that "the stream you requested cannot be played right now", even though all of my music is downloaded. Has anyone else been having these issues? Are there any solutions to this?

submitted by /u/Hairrysahn
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Need help with ZTE Nubia Z9 Max

Posted: 19 May 2016 01:42 PM PDT

Hello all, I've got this phone and it chock-full of non-removable bloat&adware. I've tried a bunch of tutorials to root it, all failures. I've also tried to update the UI from V2.8.1 to V3.68 (necessary to flash cyanogen) but all the links for the .zip file are on Chinese websites and I can't manage to make them work. The phone is basically unusable as is (ads on the home screen, adds on the lock screen, browser auto-opens to adds). Any help would be appreciated. Thanks

submitted by /u/aka_DrNguyenVonPhuok
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I may have screwed up my texting somehow.

Posted: 19 May 2016 01:35 PM PDT

Earlier today I noticed that my phone was receiving messages in a group text about 3 minutes late. I tried installing different texting apps and now my texts won't send at all. Has this happened to anyone else? I've tried clearing the defaults and trying to use the normal messages app and it still wouldn't work

I have an s7 and my carrier is AT&T

submitted by /u/turdmogrol
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How do I prevent my screen from flipping, when watching in fullscreen mode

Posted: 19 May 2016 01:27 PM PDT

Sometimes I like to lay down while watching Netflix/youtube on my phone and frequently, my phone will flip the image 180 degrees based on how my phone is angled. I am NOT talking portrait v landscape, I am saying while in landscape/fullscreen it will invert the image based on how my phone is angled. How can I get it to remain static while in fullscreen mode?

submitted by /u/hoesindifareacodes
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Cannot start video capture. Another app may be using the mic.

Posted: 19 May 2016 01:27 PM PDT

I recently flashed slimlp onto my moto x pure edition and now every time I try to record Slow motion video with the moto camera I get that error. Any idea what could be causing this?

submitted by /u/Hyouchuu
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